Property management FAQ
What does a property management business for short-term rentals do?
We handle all aspects of managing your property for short-term rentals, including listing creation, guest communication, cleaning coordination, maintenance, pricing strategies, and compliance with local regulations.
Why should I hire a property management company?
Hiring us saves you time, ensures your property is professionally managed, maximizes your rental income, and provides guests with an excellent experience.
What services do you provide?
Listing creation and optimization
- Check in and check out
- House tours at arrival
- Welcome packages for your guests
- 24/7 service for your guests and you
- Guest communication and booking management
- Dynamic pricing strategies
- Professional cleaning and maintenance coordination
- Compliance with local laws and regulations
- Performance reports
How do short-term rentals compare to long-term rentals?
Short-term rentals can yield higher income and offer greater flexibility, but they require more active management due to frequent guest turnover and maintenance needs.
Do you handle emergencies or guest issues?
Yes, we offer 24/7 support for guest inquiries and emergencies, ensuring your property is well-managed at all times.
Do you provide cleaning services?
We coordinate professional cleaning services between guest stays to maintain high standards and ensure positive reviews.
How do you handle property maintenance?
We work with trusted local contractors to address maintenance issues promptly and ensure your property remains in excellent condition.
How is pricing determined for my property?
We use dynamic pricing tools to adjust rates based on demand, seasonality, and market trends to maximize your revenue.
What are your fees for short rental services?
We work with different short term rental packages. Basic, Plus, Ultimate and custom. Please check our up to date price list at the pricing page
How and when do I get paid?
Rental income is typically deposited into your account immediately after deducting our management fees and any applicable expenses. It is also possible that the guest pay directly into your account
Are there any hidden fees?
No, we operate transparently, and all fees are outlined in our agreement. Any additional expenses, like repairs, will be discussed with you beforehand.
What type of properties do you manage?
We manage all types of properties, including apartments, houses, vacation homes, and multi-unit buildings. Also special rentals like tents, caravans, treehouses and everything you come up with.
Do I need to furnish my property?
Yes, short-term rentals require fully furnished spaces. We can assist with furnishing or recommendations to ensure your property appeals to guests.
Are there legal requirements for hosting in my area?
Yes, we help ensure your property complies with local regulations, including permits, taxes, and zoning laws.
Do I need to ensure my property?
Yes, we recommend obtaining specific short-term rental insurance for your property. Some platforms also provide limited coverage, which we can help you navigate.
How do you screen guests?
We use booking platforms with guest review systems and verify guests' profiles to minimize risks. Also during our 15 years journey we have loads of regular trusted guests
How do you ensure guests have a great experience?
We handle all guest communication and provide 24/7 support to address their needs quickly. Our team ensures the property is clean, well-maintained, and stocked with quality essentials. We also offer personalized recommendations and clear instructions to make their stay seamless and enjoyable. Also we advise guests about day trips and highlights in the area. Welcoming the guests is an essential aspect for us, as the first experience is essential for the rest of the stay.
What if a guest damages my property?
We manage damage claims through the booking platform’s resolution process or any security deposits you choose to require. We organize insurance claims, making reports of the damage and bill the guests extra when they leave the property damaged. During check out we make sure to check the property thoroughly and take photos as proof.
How do I sign up for your services?
Contact us to schedule a consultation. We'll discuss your property, goals, and our management process.
How long does it take to set up my property?
The setup process, including preparing the property, creating listings, and onboarding, typically takes 1-2 weeks, depending on your property’s readiness.
Keep in mind that legal documentation can take longer in Croatia
Can I still use my property?
Yes, of course. Let us know your preferred dates, and we’ll block them on the calendar for your personal use.
Do you provide performance updates?
Yes, we offer regular reports detailing bookings, earnings, guest feedback, and property performance metrics.
Can you manage multiple properties?
Absolutely! We specialize in managing portfolios of all sizes, ensuring consistent quality and performance.
How do you handle cancellations or last-minute bookings?
We manage cancellations according to platform, ours or your policies and adjust listings to accommodate last-minute bookings whenever possible.
Cleaning services FAQ
What types of cleaning services do you provide?
We offer a wide range of cleaning services, including:
- Interior cleaning (residential and commercial)
- Exterior cleaning (patios, pools, driveways, etc.)
- Office and business cleaning
- Post-construction cleaning
- Laundry services
Which areas do you serve?
We provide services in Split, Trogir, Omiš, Makarska, Imotski, Sinj, Vrlika, and all locations in between. If your property is outside these areas, contact us to discuss availability.
Do I need to provide cleaning supplies?
No, our team comes equipped with all necessary tools and supplies. If you have specific products you'd like us to use, let us know.
Are your cleaning services eco-friendly?
Yes, we use high-quality, eco-friendly cleaning products to ensure safety for you, your family, and the environment.
How often can I schedule cleaning?
We offer flexible cleaning schedules, including one-time cleanings, daily, weekly, bi-weekly, or monthly services, depending on your needs.
What types of businesses do you clean?
We provide cleaning services for offices, retail stores, restaurants, warehouses, and other commercial properties.
Can you clean after business hours?
Yes, we offer flexible scheduling, including after-hours and weekends cleaning, to minimize disruption to your operations.
Do you offer post-construction cleaning for new or renovated businesses or houses?
Absolutely. We specialize in removing construction debris, dust, and residue, leaving your space ready for use.
What does your exterior cleaning service include?
Our exterior cleaning services cover:
- Patio and terrace cleaning
- Pool cleaning and maintenance
- Driveway and wall pressure washing
- Garden and outdoor area tidying
- Natural stone cleaning and polishing -
- Soft or pressure washing of buildings
Can you clean large outdoor spaces?
Yes, we have the tools and expertise to handle cleaning for large properties, including spacious gardens, pool areas, and commercial exteriors
Do you offer laundry cleaning as part of your services?
Yes, we provide professional laundry cleaning, including washing, drying, folding, and delivery for linens, towels, and clothing.
Can you manage large quantities of laundry for businesses or rentals?
Yes, we specialize in handling bulk laundry needs for vacation rentals, hotels, and other businesses
How do I book a cleaning service?
You can book by calling us directly, sending an email, or contacting us through our website. We’ll help you schedule a service that suits your needs.
What payment methods do you accept?
We accept cash, bank transfers, and most major payment methods.
What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling to avoid any charges.
Are your cleaners trained and insured?
Yes, our team is highly trained, professional, and fully insured to ensure top-quality service and peace of mind.
Can you customize the cleaning services to my needs?
Absolutely. Let us know your specific requirements, and we’ll tailor our services to meet them.
How can I get a quote?
Contact us today with details about your property or business, and we’ll provide a free, no-obligation quote.